The Nigeria Civil Aviation Authority (NCAA) has confirmed that Max Air refunded N182,099,018.88 to 956 passengers during the second quarter of 2026. The amount was paid out between April and June, according to an NCAA statement posted on X on Tuesday. The regulator acknowledged the refunds but urged the airline to resolve future claims faster, in compliance with Part 19 of the NCAA Regulations 2023.
This follows earlier data from December 24, 2025, when the NCAA reported that Max Air had one of the highest flight cancellation rates in the third quarter of 2025, alongside United Nigeria Airlines. During that same period, Max Air recorded the second-highest flight delay rate, trailing only Air Peace. The NCAA had then warned that airlines violating consumer protection rules could face sanctions. The latest update reaffirms the regulator's focus on enforcing passenger rights and ensuring timely responses to refund requests.
Max Air issued a large volume of refunds in Q2 2026 despite having previously ranked among the top airlines for cancellations and delays. Passengers may question how operational reliability has improved since Q3 2025, given the earlier performance record. The NCAA's public recognition of the refunds suggests compliance is possible, but sustained timeliness remains under scrutiny.
Editorial note: AI-assisted opinion, not established fact. Full disclaimer →
