THE Ondo State Internal Revenue Service (ODIRS) has completed a three-day refresher training for staff on the I-Ondo Government Services Platform, the state's digital tax portal. The training, held from April 15 to 17, 2025, was facilitated by BBA Consult and targeted officers in operational units such as the Contact Centre, Pay-As-You-Earn, Withholding Tax, and Personal Income Tax/Direct Assessment departments. It aimed to improve staff proficiency in using the platform, which launched in April 2025 and replaced the previous ORAS (AMANDA) system. The I-Ondo platform, accessible at iondo.ondostate.gov.ng, allows taxpayers to profile, generate payment advice, and remit taxes via integrated channels like Paystack, Paydirect, and eTransact.
The sessions focused on hands-on use of the platform, troubleshooting taxpayer issues, and best practices for service delivery. Management staff including Mr Stephen Eniafe, Hajia Jemilat Yusuf, and Mr Adebote Mustakeem attended, alongside facilitators Dr Alfred Olukola and Mr Akorede Idowu of BBA Consult. ODIRS management stated the training was designed "to strengthen operational efficiency, enhance user competence, and ensure optimal service delivery across all tax administration units." The platform supports the state government's broader goal of using technology to improve governance and revenue collection.
Since its launch, the I-Ondo platform has enabled remote tax compliance, reducing physical interactions and queues. A deadline extension for individual tax filings from March 31 to April 30, 2026, has encouraged wider use. Executive Chairman Mr Bayo Rojugbokan has repeatedly stressed simplifying tax processes and boosting transparency. The training aligns with national tax reforms led by the Joint Revenue Board to harmonise state revenue systems and promote digital efficiency. ODIRS plans further capacity-building exercises to maximise the platform's effectiveness.
Mr Bayo Rojugbokan's push for digital tax efficiency sits uneasily with the need for repeated staff training on a system launched in April 2025. If the I-Ondo platform is central to taxpayer compliance, then ongoing skill gaps among frontline officers risk undermining confidence just months after rollout. Taxpayers in Ondo State may question the reliability of a system still requiring intensive refresher courses for basic operation. The state's investment in technology means little if human competence lags behind schedule.
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