The Nigerian Communications Commission (NCC) has commenced compensation for mobile subscribers affected by poor service quality between November 2025 and January 2026. Dr. Aminu Maida, the Executive Vice Chairman of NCC, disclosed this during a media briefing in Lagos, stating that only subscribers who attempted but failed to make calls or send text messages during that period would qualify. The compensation, in the form of airtime top-up, follows a nationwide network assessment conducted by NCC across all local government areas. Maida emphasized that those who did not attempt any transactions during the specified months would not receive compensation. He noted that the commission will carry out periodic network assessments to ensure ongoing accountability. Maida also revealed that telecom operators have upgraded 2,800 network sites this year, including 63 new sites, with a total commitment to upgrade 12,000 sites, leveraging additional 4G spectrum and conversion of 2G and 3G sites to 4G and 5G. Last year, 300 sites were updated. MTN confirmed in a statement that affected customers in areas with documented service shortfalls will be compensated according to the NCC framework. The company reiterated its commitment to improving service delivery and minimizing disruptions.
Dr. Aminu Maida claims compensation is only for subscribers who tried and failed to make calls between November 2025 and January 2026, yet the same period saw no public alert or real-time reporting mechanism for outages. Nigerians in remote areas with no signal often cannot even attempt calls, meaning the most affected may be excluded. The 2,800 site upgrades sound impressive, but if compensation is limited to a narrow window, it does little for those enduring daily network failures beyond those dates.
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