The Nigerian Communications Commission (NCC) has directed telecommunications operators to issue airtime credits to subscribers affected by poor network service. This directive follows the commission's review and strengthening of its regulatory enforcement framework nationwide. The move aims to improve service delivery and ensure accountability among telecom providers for persistent lapses in network quality. Subscribers experiencing dropped calls, slow data, or failed connections may now receive compensation in the form of airtime. The NCC described the policy as a consumer protection measure designed to enforce compliance with set service standards. The Executive Vice Chairman of the NCC, who announced the development, emphasized that operators must adhere to performance benchmarks or face penalties. No specific start date for implementation was provided, and no details were given on the calculation method for airtime compensation.
The NCC insists telecom operators must compensate users for bad service, yet offered no timeline or formula for how airtime credits will be calculated or distributed. Subscribers like those in Lagos and Abuja who endure frequent call drops may find little relief without clear, enforceable guidelines. The gap between policy announcement and practical rollout leaves millions of Nigerians still vulnerable to poor network performance. Promising compensation without detailing its execution risks becoming another unmet assurance.
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